Effective date: 2 November 2026
This Refund and Returns Policy explains how returns and refunds are handled for orders placed through Aster Edit. Nothing in this policy limits any rights you have under applicable consumer law, including mandatory rights under Spanish or European Union law.
15-day return window
You may request a return and refund within 15 calendar days after your order is delivered. To start a return, contact us before sending anything back so that we can confirm eligibility and provide the correct return instructions.
Return eligibility
To be eligible for a discretionary return, the item must be unused, unwashed, and in the same condition in which you received it. It must include the original packaging and any accessories, and you must provide your order number or another proof of purchase.
We may decline a return if an item has been used, washed, altered, or damaged after delivery, or if parts or original packaging are missing. This does not affect your rights where an item is faulty, damaged in transit, incorrect, or not as described.
How to start a return
- Email tristanhubendick358@gmail.com within 15 calendar days after delivery.
- Include your order number, the item you want to return, and the reason for the return.
- Wait for our return confirmation and shipping instructions.
- Send the item only to the return address provided in those instructions. Do not send returns to our registered company address, which is not a return address.
Return shipping
The customer is responsible for the cost of return shipping. Original shipping charges are non-refundable, except where applicable law requires otherwise. We recommend using a trackable service because returned items remain the customer’s responsibility until they are received by us.
Refund processing
After we receive your return, we will inspect it and notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 14 calendar days after approval. Your bank or card issuer may need additional time to post the refund to your account.
Damaged, incorrect, or faulty items
If your order arrives damaged, incorrect, or faulty, contact us as soon as possible with your order number and photographs of the item and packaging. Do not discard the item or packaging before speaking with us. Where a return is required for one of these reasons, we will provide the appropriate return instructions and will not charge you for return shipping when applicable law requires us to bear that cost.
Exchanges
We do not offer discretionary exchanges. If an item is confirmed to be damaged, incorrect, or faulty, we may offer a replacement or refund in accordance with this policy and applicable law.
Cancellations before dispatch
If you need to cancel an order, contact us as soon as possible. If the order has not yet been dispatched, we will cancel it and refund the amount paid to the original payment method. If it has already been dispatched, the return process above applies.
Gift orders
For orders marked as gifts, refunds are normally issued to the original purchaser and original payment method. If you are the recipient and need help, contact customer care with the order number.
Your statutory rights
This policy is in addition to, and does not replace, any mandatory rights available to you under Spanish or European Union consumer law. Where those rights provide greater protection than this policy, those rights apply.
Contact us
For return or refund questions, email tristanhubendick358@gmail.com and include your order number.